Payment Policy
This Payment Policy explains how Vitrale (“we”, “our”, or “us”) manages payments, payment details, and related processes for orders placed through our online store.
By making a purchase on our website, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept:
▹ Major credit and debit cards, including Visa, MasterCard, and American Express
Currency
Since Vitrale operates exclusively within the United Kingdom, all transactions are processed in:
▹ GBP (£)
No other currencies are supported at checkout.
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete and accurate payment details, including:
▹ Email address
▹ Billing address
▹ Valid payment information
Please ensure all details remain up to date to prevent delays in payment processing or order delivery.
Pricing & Promotions
Pricing Policy
▹ All prices displayed on vitrale.com are listed and processed in GBP (£)
▹ We reserve the right to update prices, adjust product availability, or discontinue items at any time without prior notice
Promo Codes
▹ Promotional codes must be applied during checkout
▹ Promo codes cannot be added after an order is placed
▹ Discounts cannot be combined unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
Once your order is successfully completed, you will receive an email confirmation containing:
▹ Items purchased
▹ Selected shipping method
▹ Payment and contact details
This confirmation email serves as your official purchase receipt.
Invoice
A detailed invoice will be provided either:
▹ Within your shipping confirmation email, or
▹ Included inside your package
The invoice includes itemised charges, applied discounts, and any applicable shipping fees.
Payment Processing
Authorisation
By submitting your payment details, you authorise Vitrale to charge the total order amount to your selected payment method.
All transactions are subject to:
▹ Security verification
▹ Fraud prevention screening
Payment Failure
If your payment is declined or fails:
▹ You will be notified via email
▹ Your order will not be shipped until payment is successfully processed
▹ You may be requested to use an alternative payment method
Disputes & Chargebacks
If There’s an Issue
If you experience any issues with your order — including missing parcels, incorrect items, or billing concerns — please contact us directly at care@vitrale.com
We aim to resolve all issues quickly and fairly.
Chargebacks
All chargebacks are carefully reviewed.
If a chargeback is found to be incorrect, fraudulent, or abusive, Vitrale reserves the right to:
▹ Rebill the customer for the full order amount
▹ Apply reasonable administrative or investigation fees where applicable
We strongly encourage customers to contact us before initiating a chargeback, as most issues can be resolved promptly through our support team.
Contact Us
Vitrale is operated by TopLevel Commerce Limited, a company incorporated in Hong Kong.
Registered Business Details:
▹ Company Name: TopLevel Commerce Limited
▹ Business Registration Number: 79528732
▹ Registered Address: Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
Customer Support:
▹ Email: care@vitrale.com
▹ Phone: +44 808 531 0383
Support Hours (GMT – London)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We aim to respond to all enquiries within 24 hours
▹ For additional assistance, please visit our Contact Us page